How This Works

What can be cared for virtually?

DermCafé CAN'T safely provide virtual care for:

  • Inadequately captured on photo:

    • Mole/skin cancer/pigmented lesion concerns

    • Concerns inside the mouth

    • Concerns in the anal/genital region

    • Concerns on the scalp

    • Total or regional body skin checks

    • Rarer, scarring types of hair loss

  • Requires in-person care from the onset:

    • Widespread/complex rashes

    • Wounds

    • Procedural care (e.g. skin cancer removals)

  • Medical emergencies

  • Prescription for controlled substances


These concerns require in-person care at physical Dermatologist offices 

DermCafé CAN safely provide virtual care for:

  • Acne and acne scarring

  • Rosacea

  • Facial skin discolouration (Melasma)

  • Photoaging

  • Other facial rashes (Seborrheic dermatitis, perioral dermatitis)

  • Dandruff

  • Keratosis pilaris

  • Hemangiomas 

  • Limited eczema (e.g. hand eczema)

  • Limited psoriasis

  • Limited contact dermatitis

  • Limited hives

  • Benign lesion removals (e.g. skin tag) in the GTA and Ottawa are available via transition to our Dermatology Team's physical offices

DermCafé is a VIRTUAL clinic. All virtual visits are conducted via audio/video phone call and diagnoses made via submitted photos. We do NOT provide expedited follow-ups to in-person Dermatology clinics. All follow-ups must be arranged through DermCafé unless otherwise specified 

Live Audio/Video Visits

Submit your Symptom info and photos online

Step 1

Submit your Symptom Info and Photos online

Takes 2 mins

This streamlines the process so that your Doctor is both prepared and focused for your visit. 

Step 2

Book your Online Appointment

Choose a date and time most convenient for you

Re-access the link to modify/cancel with a click

Book your Dermatology appointment online. Reschedule or cancel with one simple click.
Family Doctor referral

Step 3

Audio/Video Visit with Your Dermatologist

Our Dermatologists will diagnose based on your pre-submitted photos, and the visit takes place via an audio/video call.

OHIP/UHIP/MSP/AHS-covered visits require a Physician's Referral. Simply book a quick Visit with a DermCafé Family Doctor first

Morcare, StudyInsured & Intrepid patients do not require a Referral

Video Visit with the Dermatologist

Step 4

Access Your Online Result Anytime

Arrange for FREE prescription delivery.

Download DermCafé Info Sheets, bloodwork forms and and book follow-up appointments when needed

Access your Online Patient Portal Anytime