How This Works
Live Audio/Video Visits
Step 3
Video Visit with Your Dermatologist
Our Dermatologists will diagnose based on your pre-submitted photos, and the visit takes place via a video call.
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OHIP/UHIP/MSP/AHS-covered medical visits require a Physician's Referral. Simply book a quick Visit with a DermCafé Family Doctor first
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Morcare, StudyInsured & Intrepid patients do not require a Referral
Step 4
Access Your Online Result Anytime
Access your Treatment Record, Handouts, bloodwork forms and and book your next appointment.
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All prescriptions qualify for free delivery with Dermatologist-selected skincare samples.
Shop Dermatologist-recommended skincare products at any time. Canada-wide delivery available.
What can be cared for virtually?
DermCafé CAN'T safely provide virtual care for:
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Inadequately captured on photo:
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Mole/skin cancer concerns
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Concerns inside the mouth
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Concerns in the anal/genital region
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Hair loss besides male-pattern-type
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Concerns on the scalp
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Total or regional body skin checks
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Severe eczema or psoriasis
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Large birthmarks
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Requires in-person care from the onset:
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Widespread/complex rashes
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Wounds
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Procedural care (e.g. skin cancer removals)
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Warts
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Medical emergencies
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Prescription for controlled substances
These concerns require in-person care at physical Dermatologist offices
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DermCafé CAN safely provide virtual care for:
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Acne and acne scarring
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Rosacea
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Facial skin discolouration (Melasma)
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Photoaging
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Other facial rashes (Seborrheic dermatitis, perioral dermatitis)
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Keratosis pilaris
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Hemangiomas
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Limited eczema (e.g. hand eczema)
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Limited psoriasis
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Limited contact dermatitis
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Male-pattern hair loss
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Benign lesion removals (e.g. skin tag) in the GTA and Ottawa are available via transition to our Dermatology Team's physical offices
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Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend!