FAQ for Current Patients 

[For ON patients] My Doctor referred me to see one of your Dermatologists, now what do I do?

 

After your Doctor refers you, please look for an email titled "Book Your Dermatology Appointment."

There is a link inside this email for you to Register (submit your info & photos, and book your Dermatology Appointment). You must specifically use this link emailed to you as it is connected with your Referral.  

If you cannot find this email in your inbox, please check your junk/spam folder. If it is still not there, it is possible that your Doctor mis-typed your email address when filling in the Referral. Please contact info@dermcafecanada.com with the name of your Doctor so we can try to retrieve and correct your Referral

I have an Appointment with a DermCafé Doctor. How do I connect with them?

 

Please check your email inbox for an email titled "DermCafé Appointment Details"

If you do not see this email in your Inbox, please check your junk/spam folder.

This email contains the simple instructions on what to do next, please read it carefully before your visit.

[For ON patients] I saw one of your Family Doctors who said they would refer me to your Dermatologists. Where do I book my Dermatology Appointment?

 

Please check your email inbox for a link to your Patient Portal. The email is titled "[Action Required]: Access your DermCafé Portal to book your next appointment, get your prescription, etc." This was automatically emailed to you after your Doctor finished your visit. If you do not see this email in your Inbox, please check your junk/spam folder.

 

On the Portal, you can manage everything relating to your visit:

  • Book your next appointment

  • Access your prescription

  • Access your lab forms if applicable

  • etc  

 

 

I got a prescription, where do I access it?

 

Please check your email inbox for a link to your Patient Portal. The email is titled "[Action Required]: Access your DermCafé Portal to book your next appointment, get your prescription, etc." This was automatically emailed to you after your Doctor finished your visit. If you do not see this email in your Inbox, please check your junk/spam folder.

 

On the Portal, you can manage everything relating to your visit:

  • Access your prescription

  • Book your next appointment

  • Access your lab forms if applicable

  • etc  

How do I get free delivery of my medication(s) / send my prescription to my Pharmacy? 

 

Free delivery of medications: Simply log onto your Patient Portal, look for the section called Prescription, choose the listed Pharmacy that offers free delivery, and click "Send". The pharmacy will contact you to arrange the delivery details

Send my prescription to my pharmacy: Simply search for/type in your desired pharmacy. Please call your pharmacy before to medication pickup to ensure they received the fax.

 

Unfortunately, faxes are an ancient system that can have reception problems for countless reasons. As stated on the Portal, some pharmacies (especially Shoppers Drug Mart and Costco) have problems on their end receiving/sending faxes. Unfortunately, if your pharmacy has reception issues, that is beyond our control. We suggest that you choose an alternative modern pharmacy that accepts prescriptions via secure email (e.g. the featured Pharmacy at the top). Alternatively, if you provide us with your pharmacy's email address, we can get things sent/solved without delay.

 

To access your Patient Portal, please check your email inbox for an email titled "[Action Required]: Access your DermCafé Portal to book your next appointment, get your prescription, etc." This was automatically emailed to you after your Doctor finished your visit. If you do not see this email in your Inbox, please check your junk/spam folder.

My condition is worsening and I want to see my Doctor sooner than they indicated for me on my Portal. How can I get an appointment?

 

Simply log onto your Patient Portal, look for the section "Urgent Concerns," and click "Book a Squeeze-In Appointment."

Because our Dermatologists are serving patients from the entire province of Ontario, we cannot guarantee that they will see you the same day. However, our Doctors will do everything they can to squeeze you in as soon as possible!

What happens if I need in-person care?

Your DermCafé Doctor will inform you of your next steps

For Pharmacies:


As clearly stated on every prescription, please send all queries to info@dermcafecanada.com (a secure account). We do NOT respond to faxed queries.

 

Why do we not communicate via fax in the year 2021?

Faxes are an ancient and nonsensical system to rely on. They are non-threaded, cause failed/cut-off transmission, and cannot receive multiple transmissions at the same time. Additionally, it is not safe or respectful of our time to have to decipher manual handwriting, then clarify things with the sender back and forth.

Secure emails have no additional risk for communication.